UNIQA Assurances SA has developped over these last four decades specific knowledge and processes linked to the health insurance for international organizations. Among others, thanks to our ISO 9001:2008 certified Quality Management System, we continuously adapt ourselves to the needs of our clients. UNIQA Assurances SA is audited regularly on compliance to maintain certification.

Our commitment to ISO 9001:2008 tells our customers that we say what we do, do what we say, and then we prove it.

The Quality Assurance Plan (QAP) presents a framework for activities, which when followed, will ensure delivery of quality services required by our clients.

UNIQA organize meetings with clients and conducts comprehensive business reviews to analyze and improve quality, processes and performance systematically. We ensure that we clearly understand their specific goals before translating them into operational key performance indicators that enable us to measure our level of performance and monitor it over time.

Our key performance indicators are systematically associated with measurement tools, which we use to monitor all areas of our activity.